Struggling with Difficult Employee Conversations
Download a Structured Manager Toolkit to Handle Performance, Conduct, Conflict and Discipline with Confidence.
Free practical conversation guides used to reduce escalation, improve clarity and support defensible decision-making under pressure.
Most employee relations issues don’t escalate because managers don’t care.
They escalate because conversations lack structure.
Performance discussions become emotional.
Conduct issues drift informally.
Health conversations feel uncomfortable.
Conflict turns into grievance.
When conversations are unclear, risk increases.
This free toolkit provides a structured framework for handling the most common workplace discussions calmly, fairly and confidently.
What's included?
Inside the Manager ER Conversation Toolkit you’ll find structured guides for:
Performance and capability discussions
Conduct and behavioural concerns
Absence and health conversations
Workplace conflict
Grievance handling
Disciplinary and appeal meetings
Probation reviews
Redundancy at-risk meetings
Return to work discussions
Promotion rejection conversations
Resignation discussions
© 2026 Matthew Line-Hayward. People Capability and Ai Coach All rights reserved.